Effective date: September 25, 2026
These Terms & Conditions apply to purchases made directly through the Your Design website and to use of the website. Please read them before placing an order.
Your Design is operated by R.E. Options, LLC. In these Terms, “Your Design,” “we,” “us,” and “our” refer to the business operating the Your Design store and website.
Customer service is available at Support@YourDesignLLC.com or by call/text at 559.801.1235 (PST). Please contact us before returning any item. We will provide the appropriate return instructions and return address when necessary.
We sell physical products, including personalized and custom-embroidered items, faux fur and other merchandise that may be added from time to time. Product selection, options, availability and pricing may change without notice.
We make reasonable efforts to display products accurately. Colors, textures and details can look different on different screens and devices, and natural or manufactured materials may have normal variations.
Many Your Design products are made or personalized to the specifications submitted with the order. Please review names, spelling, colors, fonts, quantities, design selections, shipping information and other choices carefully before checkout.
If you need to change an order, contact us as quickly as possible. Changes requested before production begins can be made without additional charge. Once production has begun, requested changes will still be considered but may require an additional charge depending on what has already been completed.
You are welcome to call us so we can address an order-change request promptly; however, all order changes must also be confirmed in writing by text message, email, or another written customer-support channel offered by Your Design.
If we make a production or personalization error that does not match the order information we received, please contact us promptly. We will work to correct the problem, ordinarily by correcting or remaking the affected item at our expense.
We may require the incorrect item to be returned and, when we do, we will provide or arrange the return shipping. A replacement will be sent after the return is in transit or otherwise confirmed, depending on the circumstances.
Most customers will not submit artwork. For special, corporate or other custom orders where a customer supplies a logo, trademark, image or other artwork, the customer represents that they own it or have permission to use it and to authorize Your Design to reproduce, digitize, embroider or otherwise use it to complete the order.
The customer grants Your Design a limited permission to use the submitted material as reasonably necessary to quote, prepare, produce and fulfill that order. Digitizing, setup or custom-design charges may apply and will be disclosed for the applicable custom order. We may decline custom work or submitted material at our discretion.
Prices are shown in U.S. dollars unless otherwise stated and may change at any time before an order is placed. The price in effect when an order is submitted applies to that order, subject to correction of obvious website or pricing errors.
Payment is processed through the payment method or payment processor presented at checkout. Your Design does not receive or store complete payment-card numbers when payment is handled by a third-party payment processor.
Applicable sales, use or similar taxes will be charged, collected or handled as required by applicable law. Tax treatment can depend on the delivery location and other circumstances.
Unless otherwise stated for a particular product, personalized stocking orders are generally expected to ship within 3–5 business days. Shipping options and charges, when applicable, are shown during checkout or otherwise communicated before purchase.
Carrier transit times are estimates provided by the carrier and are separate from production time. Weather, holiday volume, carrier disruptions and other events outside our control can affect delivery.
If tracking shows that a package is delayed or appears to be lost in transit, please contact us. We are happy to assist with contacting the carrier and will provide shipment records or other documentation in our possession that may be needed for the carrier’s investigation or claim process.
IMPORTANT — DO NOT DISCARD PACKAGING. If a shipment arrives damaged, opened, empty, or with damaged or missing contents, please contact us promptly and keep the item, shipping container, packaging, wrapping, labels, and all contents until the carrier claim is fully resolved. USPS, UPS, or another carrier may require photographs, the original packaging, or inspection of the shipment. Failure to preserve or provide required evidence can delay or prevent a carrier claim.
Your Design will reasonably assist with carrier claims and investigations. A report that a shipment was lost, damaged, stolen, empty, or not received does not by itself create an automatic right to a refund from Your Design. Carrier claims and investigations remain subject to the carrier’s rules, evidence requirements, coverage, exclusions, and decision.
Because personalized and custom-made products are made for a specific customer, they are generally not eligible for return or exchange because of a change of mind, preference, or a customer-entered personalization choice.
Orders may move into production quickly, so we do not promise a cancellation window. If you need to request a cancellation, contact us immediately. Once production begins, cancellation may not be available.
Nothing in these Terms limits rights or remedies that cannot lawfully be waived.
We try to keep website descriptions, photographs, prices, options and availability accurate. Occasionally, information may contain an error or become outdated. We may correct errors, update information, limit quantities, or cancel an affected order when reasonably necessary. If we cancel an order that has already been paid, we will return the amount paid for the canceled item or order.
The Your Design website, its original text, graphics, photographs, product imagery, digitized designs, layout and other content owned by us are protected by applicable intellectual-property laws. You may use the website for personal shopping and ordinary business inquiries. You may not copy, scrape, republish, sell, exploit or use our content to create competing products or services without permission, except as permitted by law.
We may display reviews, testimonials and photographs of products we have made. Product photographs may show sample personalization such as first names, pet names, nicknames or business names as examples of our work. We do not intentionally publish private order details with those examples. We also love seeing how customers use and display products they receive from us. If you voluntarily send us a photo, testimonial, review, or other content featuring a Your Design product, you give Your Design permission to display and use that content on our website, social media, advertising, and other marketing unless you tell us otherwise when you submit it. If the content includes an identifiable person and you do not want that person shown in our marketing, please tell us when you submit the content.
You may not misuse the website, interfere with its operation, attempt unauthorized access, submit malicious code, use automated systems in a way that burdens the site, or use the site for unlawful or fraudulent activity.
The website and our operations rely on third-party providers for services such as payment processing, hosting, order management, communications and shipping. Those providers may have their own terms and privacy practices. Your Design is not responsible for outages or failures of third-party systems outside our reasonable control.
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation.
To the fullest extent permitted by law, Your Design and R.E. Options, LLC will not be liable for indirect, incidental, special, exemplary or consequential damages arising from use of the website or a transaction with us. For a claim arising from a specific purchase, our aggregate liability will not exceed the amount paid to us for the product giving rise to the claim, except where applicable law requires otherwise.
These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. Nothing in these Terms limits any consumer protection rights you have under the laws of your home state that cannot be waived.
We may update these Terms as our products, website, operations or legal requirements change. The version posted on the website with its effective date applies prospectively from that date. Material changes will be handled as required by applicable law.
Questions about these Terms or an order may be directed to Support@YourDesignLLC.com or by call/text at 559.801.1235 (PST). If you need to return or mail an item to us, please contact us first so we can provide the appropriate receiving address and instructions.