Frequently Asked Questions
Care & Storage
How do I clean my faux fur stocking?
Step-by-Step Hand Washing
- Shake out the item first to remove loose dust and dirt.
- Fill a basin with cool or lukewarm water and add a small squirt of gentle detergent or Wool & Cashmere Shampoo.
- Soak the item for 15 to 30 minutes, gently moving it through the water. Do not scrub or rub the fibers.
- Rinse thoroughly with clean cool water until all soap is gone.
- Remove water by pressing the item gently or laying it on a clean towel and rolling it up like a sleeping bag. Never wring, twist, or scrub faux fur.
Drying and Fluffing
- Air dry the item completely by laying it flat or hanging it away from direct heat and sunlight.
- Avoid heat completely, as faux fur is made of plastic fibers that melt or frizz easily.
- Brush the fur gently with a soft-bristled brush or a wide-toothed comb once it is dry to restore its soft and fluffy look.
Fully Lined Stockings: Cleaning the Lining
- If something sticky gets on the lining (like melted chocolate), pull the lining out so it is inside out.
- Spot clean it, or wash it with a gentle detergent.
- Hang it to dry.
- When it is dry, push the lining back in, all the way to the toe.
How should I store it between seasons?
Step-by-Step Storage Guide
- Clean first: Gently brush the faux fur to remove dust, and spot-clean any stains before packing them away. Dirt attracts pests.
- Stuff the shape: Place a piece of tissue paper or a small pouch inside the foot and toe so the stocking keeps its shape.
- Layer with tissue: Wrap each stocking loosely in acid-free tissue paper or put clean paper between multiple stockings to prevent color transfer and friction.
- Avoid tight folds: Lay the stockings flat inside a sturdy plastic storage bin or long decorative box. If you must fold them, fold them as little as possible so you do not crimp or flatten the fur grain.
- Control the environment: Keep the bin in a cool closet or bedroom rather than a humid attic or damp garage where temperature swings ruin synthetic fibers.
Ordering & Personalization
How do I place an order?
On the product page, pick your stocking color, then your font style, then your thread color, then type the name exactly as you want it embroidered. Add it to your cart, repeat for as many stockings as you'd like, then check out.
Is the personalization real embroidery?
Yes — every name is real embroidery, not a printed or iron-on transfer. You choose your thread color separately from your stocking color.
What font styles can I choose from?
Seven: Roman Script, Fun Font, Fancy Script, Block Font, Italic Font, Elegant Script, and Bold Script — or leave it Blank for no embroidery at all.
What thread colors do you have?
Here is our full thread chart. You can also choose Match, and we'll match the thread to the color of the stocking foot. We also carry Dark Gold, which isn't shown on the chart; see our three golds side by side below.
Due to computer/phone screen variations and dye lots, actual product colors may vary.
Can I add a decorative embroidered icon?
Yes — for an extra $5, add a small embroidered icon (like a snowflake, heart, or paw print) placed in front of, behind, or on both sides of the name.
How wide can the embroidery be?
The most we embroider on the cuff is 6.5 inches edge to edge, including any add-on icons. Longer names are made a little narrower to fit, so the design never runs all the way to the edges of the cuff.
What if I make a typo in my personalization?
If you place an order and you realize that you've made a mistake in the order, including a typographical error, please reach out to us promptly via email or phone. We accept texts and calls. Email Support@YourDesignLLC.com or call or text 559.801.1235 (PST).
Can I order more than 10 letters, or 2 lines?
Absolutely! Up to 10 letters on one line is included. For more letters or a second line (like a nickname, a year, a special phrase, etc.):
- Contact us at Support@YourDesignLLC.com or call or text 559.801.1235 (PST)
- Tell us exactly what you'd like embroidered
- We'll take a look, get back to you promptly, and help you place your order
We reserve the right to decline any wording we find offensive or inappropriate, at our discretion.
Can you match a stocking I already have from somewhere else?
Please send us photos of your stocking at Support@YourDesignLLC.com or text them to 559.801.1235 (PST).
We'll take a look and let you know how close we can come. Please be sure we have the best way to reach you so we can talk through any questions or details.
I've ordered from you before. Can you match my previous order?
We hope so! Our Classic stocking line is being discontinued, and only some colors are left. If your Classic color is no longer available, we can create your new stocking with a Premium faux fur foot and still match the font, thread, and white faux fur cuff from your previous order. (If your stocking has a colored cuff, contact us to see if we still have that cuff color available.) All of our Premium colors are still available, so a previous Premium order can be matched right here.
- Ordered on our website? You can see every detail of your past orders anytime in My Orders.
- Ordered through Etsy or eBay? Send us the name used when ordering, your username, and the name(s) that were on the stocking(s) at Support@YourDesignLLC.com or call or text 559.801.1235 (PST), and we'll look it up.
Interested in having a modification made to a stocking you already own?
We're happy to discuss that with you! If a name has changed, someone now goes by a nickname, or you'd like a different thread color, we may be able to update the stocking you already have.
Please contact us before you mail anything. We'll make sure it's something we can do, give you a price, and send you the correct address to ship it to. Please do not mail a stocking to us without talking with us first. We can't accept stockings that arrive unexpectedly.
This is not a return or exchange; personalized stockings can't be returned (see Returns & Exchanges below). Email Support@YourDesignLLC.com or call or text 559.801.1235 (PST).
How do I see my current or past orders?
Click My Orders at the bottom of any page. Enter the email address you used when you ordered, and we'll email you a 6-digit code. Type in the code and you'll see every order you've placed with us, with every detail of each stocking (color, font, thread, name, add-ons, and notes), so it's easy to order a matching one later. No password needed.
Shipping
When will my order ship?
Your stocking is created to order and ships within 3–5 business days. Delivery time after that depends on the shipping method you choose at checkout.
Where do you ship from?
We ship anywhere in the United States.
Do you ship outside the United States?
Our website checkout currently ships to US addresses only. We're happy to take orders from outside the United States, but shipping has to be quoted. It depends on where the order is going and on how many stockings or other products you're ordering. Please contact us with your full address, including your country, and what you'd like to order. We'll send you a shipping quote and an invoice to pay. Email Support@YourDesignLLC.com or call or text 559.801.1235 (PST).
Do you offer free shipping?
Free shipping on orders over $35.
How much does shipping cost, and how fast is it?
Choose your shipping method at checkout:
Standard (USPS Ground Advantage, 1–5 business days): $5.75 for the first item, $0.99 each additional item. Free on orders over $35.
Faster shipping upgrades:
• USPS Priority Mail (1–3 business days): $12.90 first item, $1.00 each additional
• UPS 3 Day Select: $15.75 first item, $1.00 each additional
• UPS 2 Day Delivery: $25.99 first item, $1.00 each additional
• UPS Next Day Saver (2 business days): $49.25 first item, $2.00 each additional
Need something faster or different? Contact us — we're happy to provide a custom shipping quote.
Returns & Exchanges
Can I return or exchange a personalized stocking?
No returns or exchanges — these are personalized items, made exactly as entered at checkout, so please double-check spelling before you order. If we make a mistake, we guarantee to make it right. For any other questions, please contact us.